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Crisis Services


If you are experiencing a medical or psychological emergency, please call 911.


Students experiencing a psychological emergency—such as thoughts of suicide, hallucinations or being the victim of a sexual assault—may request a crisis appointment at any time by calling (408) 554-4501 and asking to speak with a crisis counselor. This is similar to going to the ER for a medical emergency. Students in crisis are seen the same day, typically within the hour. 

Weekday crisis hours are Monday through Friday, 9 a.m-3 pm.

If you are concerned about a student who may be in crisis, you can consult with CAPS at any time or direct the student to the Cowell Center. If you are a faculty or staff member or student who wants to refer someone, please consider calling us to explain the situation so that we can assist them as best as possible. During a crisis appointment, which lasts about 30 minutes, a CAPS therapist will assess the circumstances and collaboratively make a plan for the student to get help, which often involves seeking services outside of Santa Clara.

You may also fill out an SCU CARE to report outlining your concerns for the student. In this case, the Office of Student Life would follow up with them.

NEW After Hours Program, 5 p.m. - 8 a.m.

The After Hours Program is a new, comprehensive service that allows students to get in touch with a counselor when CAPS is closed. After Hours provides students across the U.S. with access to a professional navigator who can help them:

1) connect with a counselor
2) access insurance support
3) obtain psychiatric prescriptions
4) access the headspace mobile app, which teaches meditation and mindfulness skills
5) the wellness hub, which offers Internet-based cognitive behavioral therapy courses that can help with depression and academic anxiety. Students outside of the U.S. can download the iCONNECTYOU mobile app, sign-up and use the password, 210989 to connect with a navigator and therapist to help you 24/7, 365 days a year.

A person typically experiences a crisis when they’ve exhausted all or most of their coping skills, self-esteem, social support and power after facing a particular experience or situation. Examples of a personal crisis may include:

  • Being in immediate danger
  • Making suicidal or homicidal threats
  • Experiencing a loss, i.e. a recent death
  • Witnessing a traumatic event
  • Being a victim of a crime
  • Experiencing hallucinations
  • Sexual assault
  • A racing heart rate, difficulty breathing and intense feeling of impending doom