Skip to main content

Housing and Dining FAQ

As we continue to follow the guidelines of Santa Clara County public health officials, we will update this page with frequently asked questions (FAQ). For additional questions, please email

For the latest information and details on testing, contact tracing, quarantine, and isolation protocols, please go to Prepared SCU.

Yes, from Winter 2022 to Spring 2022 there will be a rollover of 200 dining points as opposed to 100 dining points. 

The University cannot proactively share this information due to privacy concerns. We ask all members of our community to be respectful of each other’s privacy. We do want to assure our community that we are requiring all students, regardless of vaccination status, to wear face coverings indoors, in accordance with Santa Clara County protocols. Students who are not vaccinated will be required to wear face coverings indoors and test on a weekly basis.  

  • Each resident is permitted 1 guest at a time in their space
  • Double rooms should not exceed 4 people in their space at any given time
  • Apartment or Suites should not exceed 10 people in their space at any given time
  • Limits for ROOMS: 1 guest per person, not to exceed twice the amount of people assigned to a space, with a maximum of 10 people in a unit at a time.
  • Keep in mind that only on-campus students can be guests, as no outside guests or nonaffiliates will be allowed. SCU guests can gather in public spaces and outdoors.



Currently we are planning to make common areas and lounges available. Be on the lookout for capacity numbers posted in each of these locations within your respective building. We would like to take this opportunity to encourage students to gather in public areas when possible.

Your resident meal plan starts 30 - 60 minutes after you are checked in by a University staff member.

In order to use your Resident Dining or Dining Plus meal plan points, you must use the mobile ordering app which can be downloaded from wherever you get your apps.  You can use ordering kiosks with a credit card or visit a cashier with cash.

Great question! The Mobile Credential is simply the ACCESS credential information transferred to a smartphone to alleviate having to carry a physical card. You can use it to pay for things in person, open doors and even check out library books.  

Mobile Ordering is simply an application that students download and use to place orders in advance for food items, new ACCESS credentials and even credential deposits, all from the convenience of their phone. Students avoid lines and delays because they  pre-order a good or service, and are notified when their item is ready.  Students must have an active physical credential (card) or mobile credential to use Mobile Ordering.

For Winter 2022, weeks 1 & 2 of the quarter indoor dining is not allowed. Students must mobile order and grab n'go. There are tents located outside of Benson for students who prefer to still sit and eat. 

If you or your roommate test positive, the students directly impacted will receive direct communication from the COVID Support Team with instructions on how you will need to proceed. Processes may differ depending on the student's living situation, roommates, etc.

You may visit the ACCESS Office on Sunday, January 2, 2022 from 12pm- 4pm to update your phone. The ACCESS Office will have regular business hours starting on Monday, January 3, 2022.