Skip to main content

Technology at SCU

Phones

New applications added to SSO!

We've added two new tiles to the SCU Login Portal for SCU faculty and staff. You can now manage your voicemail, and your desktop phone settings, through the web, using SSO. Details below.

Santa Clara University runs an extensive phone service on behalf of the campus community.

SCU's phone service is based on Cisco technology, and includes several thousand desktop telephones, voicemail, and helpdesk-style group-pickup and call-distribution configurations.

SCU extensions have a four-digit number, and most can be reached from outside campus from numbers in the 408‑551‑xxxx or 408‑554‑xxxx ranges.

SCU's Jabber service gives you the ability to make and recieve calls using your SCU telephone number, using a computer or mobile device.

 

Softphones (Jabber)

A softphone is a software-based telephone. It allows you to make phone calls over an internet connection, without needing a desktop telephone. A softphone can be installed on desktops, laptops, and mobile devices.

Simply put, a softphone lets you make telephone calls, using your SCU telephone number, without having to use your desktop telephone.

The Cisco Jabber softphone lets you make and answer calls from your computer or mobile device as if you were using your SCU desktop telephone.

Collaboration can happen from anywhere: on campus, off campus, or on-the-go. The Cisco Jabber softphone makes it possible to take your communications with you – answering calls and accessing phone features from your computer as if you were using your SCU desk phone. And you don’t need to have cell phone service or a phone line to use the softphone on your PC, the only requirement is an internet connection.

Download the Cisco Jabber app to your smartphone and you can receive and manage calls placed to your SCU desk phone on your smartphone. You can also make calls over your smartphone’s mobile service. It works like this: although you initiate the call from your smartphone, the caller ID will show your SCU desk phone number. You’ll have the convenience of using a single number that follows you wherever you go, and you won’t need to give out your personal mobile phone number.

Download the Jabber client for Windows, macOS, iOS, or Android directly from Cisco:

Jabber downloads from Cisco

No, most people will not need to use the VPN in order to use Jabber.

If you are part of a Call Center, then you will need VPN (from off-campus) in order to access Cisco Finesse in your web browser.

How to access the SCU VPN

To log in to Jabber, follow these steps:

  1. Launch the Jabber application
  2. Enter your full SCU email address (in the form of bbronco@scu.edu). Click Continue.
  3. Login using SSO.

If you are currently doing Zoom calls, you can continue to use that equipment for Jabber as well.

If you need a headset, here are some options:

Multiple Phone Lines

If you have multiple telephone lines, you can manage them in Jabber for Windows or macOS. Contact the Technology Help Desk for assistance setting up additional telephone lines in Jabber.

Note: the Jabber smartphone apps do not support mulltiple telephone lines. 


 Jabber Troubleshooting

If you run in to issues using Jabber, try quitting the application and re-launching it. If your issues persist, please contact the Technology Help Desk for assistance.


Jabber Client Updates

If there is an update to the Jabber client software, you may be see a message when you sign in to Jabber: "There is a new version of Jabber. Please upgrade."  If you see this, please select the option to install the update, and follow the prompts to complete the software update.

If you want to confirm that your client is up to date, you can check the client version:

Windows: Open the Cisco Jabber client. Click on the gear icon, then click Help and Check for updates. You will either see a message that your client software is up-to-date, or that there is an update. Follow the prompts to complete the software update. 

macOS: Open the Cisco Jabber client. Click Jabber, then click Check for Updates... You will either see a message that your client software is up-to-date, or that there is an update. Follow the prompts to complete the software update. 


Additional information from Cisco

Getting Started with Cisco Jabber

Getting around the Cisco Jabber App -- Click on the top entry to see the documentation for the latest version of the Jabber client.

Note: Google Workspace is SCU's primary collaboration suite, so some of the services listed in the Cisco documentation (such as Chat, Presence, and Calendar Integration) have been turned off in the SCU environment.

 

Desktop Phones

Transferring Calls

While you are on a call, you will see the word “Transfer” on the Cisco phones display, along with a button under it.  To transfer a call:

  1. Press the transfer button
  2. Type in the number you want to transfer to
  3. Press the transfer button again


Use the Desktop Phone Settings tile in the Login portal to:
- Forward your office number to another number
- Manage options for your desktop phone
- Manage speed dials for your desktop phone
- Turn on/off "Do not disturb" status

User Guide for Desktop Phone Settings

Cicso's User Guides and Quick-Reference Guides are below for each model of desktop telephone: 

 

Voicemail

Please note that the following instructions may not apply to users or desk phones with multiple extensions. Please contact the Technology Help Desk for assistance.


From On-Campus - using your phone

  1. Press Messages key or dial 3333
  2. Enter default password of 147258 
  3. Follow the voice prompts to customize mailbox: change recorded name, record greeting and change password.


From Off-Campus - using your phone

  1. Dial (408) 551-3333
  2. Press the * key (Shift+8)
  3. Enter your 4 digit Extension
  4. Press # (Shift+3) Enter your password  


Using the web

Use the Voicemail tile in the Login portal to listen to and delete voicemail messages. 
User guide for the Voicemail tile

Please note that the following instructions may not apply to users or desk phones with multiple extensions. Please contact the Technology Help Desk for assistance.

 
To access your voicemail using your Cisco phone:

  1. Lift the receiver and press the Messages button
  2. Enter your six-digit voicemail PIN, followed by the pound (#) key
  3. Press the 1 to listen to your new messages


To access your voicemail on the web:

  1. From the Login portal, click on the Voicemail tile
  2. Your voicemail messages will be listed on the page, and you can click the play button to listen to them through your computer

User guide for the Voicemail tile 

Please note that the following instructions may not apply to users or desk phones with multiple extensions. Please contact the Technology Help Desk for assistance. 

From the Login portal, click on the Voicemail tile.

Follow the instructions in the User Guide to enable voicemail-to-email notifications
User guide for the Voicemail tile

Please note that the following instructions may not apply to users or desk phones with multiple extensions. Please contact the Technology Help Desk for assistance.

 

To set your voicemail alternate greeting using your Cisco phone:

  1. Lift the receiver and press the Messages button.
  2. Enter your six-digit voicemail PIN, followed by the pound (#) key
  3. Once you have entered your voicemail box, press 4 to change your setup options
  4. Press option 1 to change your greeting
  5. You can edit all of your greetings by pressing 3 and activate your alternate greeting by pressing 2


To set your alternate greeting using the web:

From the Login portal, click on the Voicemail tile.

Follow the instructions in the User Guide to set an alternate voicemail greeting.
User guide for the Voicemail tile

 

Tiles in the SCU Login portal

Click here to Desktop Phone Settings
Click here to Desktop Phone Settings
Desktop Phone Settings

Features:
- Forward your office number to another number
- Manage options for your desktop phone
- Manage speed dials for your desktop phone
- Turn on/off "Do not disturb" status

 Note: From off-campus, use the VPN to access Desktop Phone Settings.

User Guide for Desktop Phone Settings

Click here to Voicemail
Click here to Voicemail
Voicemail

Features:
- Enable voicemail-to-email notification
- Listen to and delete voicemail messages
- Record and voicemail greetings
- Change your voicemail PIN


User  Guide for Voicemail